Legal

Privacy Policy

Your privacy matters to us. This policy explains how Everly Clean collects, uses, and protects your personal information.

Last updated: April 27, 2026

1. Introduction

Everly Clean ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, book our cleaning services, or interact with us in any way.

By using our services, you agree to the collection and use of information in accordance with this policy. If you do not agree with our policies, please do not use our services.

2. Information We Collect

Personal Information

When you book our cleaning services, we may collect:

  • Name and contact information (phone number, email address)
  • Home address and property details
  • Payment information (processed securely through third-party payment providers)
  • Special instructions or preferences for cleaning services
  • Access codes or entry instructions for your property

Automatically Collected Information

When you visit our website, we may automatically collect:

  • IP address and device information
  • Browser type and version
  • Pages visited and time spent on our website
  • Referring website or source
  • Location data (city/region level only)

3. How We Use Your Information

We use the information we collect for the following purposes:

  • To schedule and provide cleaning services at your property
  • To communicate with you about bookings, confirmations, and service updates
  • To process payments and send receipts
  • To respond to your inquiries and customer service requests
  • To send promotional communications (with your consent)
  • To improve our website and services
  • To comply with legal obligations

4. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:

  • Service Providers: With cleaning professionals who perform services at your property
  • Payment Processors: To securely process transactions (we do not store payment details)
  • Legal Requirements: When required by law or to protect our rights
  • Business Transfers: In the event of a merger or acquisition

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. This includes:

  • SSL encryption for data transmission
  • Secure servers with access controls
  • Regular security assessments
  • Limited employee access to personal data
  • Secure payment processing through trusted third-party providers

While we strive to protect your information, no method of transmission over the Internet is 100% secure. We cannot guarantee absolute security.

6. Cookies and Tracking

Our website uses cookies and similar technologies to enhance your browsing experience. Cookies are small files stored on your device that help us:

  • Remember your preferences and settings
  • Analyze website traffic and usage
  • Provide personalized content and recommendations
  • Display relevant advertisements

You can control cookies through your browser settings. Disabling cookies may affect some website functionality.

7. Your Rights

Depending on your location, you may have certain rights regarding your personal information, including:

  • The right to access the personal information we hold about you
  • The right to request correction of inaccurate information
  • The right to request deletion of your personal information
  • The right to opt out of marketing communications
  • The right to data portability
  • The right to object to certain processing activities

To exercise these rights, please contact us at [email protected].

8. Cleaning Service-Specific Privacy

When you book our cleaning services, we understand you are entrusting us with access to your home or business. We take this responsibility seriously:

  • Property Access: Access codes and keys are kept secure and only used for scheduled service visits
  • Staff Vetting: All cleaning professionals undergo background checks before employment
  • Privacy During Cleaning: Cleaners respect your privacy and do not access personal areas unless directed
  • Data Retention: Property details and access information are retained only as long as necessary for service delivery

9. Before & After Photo Documentation

As part of our commitment to quality assurance, our cleaning professionals may take before and after photographs during service visits. This practice helps us ensure consistently excellent results and gives you peace of mind.

What We Photograph

Our cleaners may document:

  • Kitchen surfaces, appliances, and sinks
  • Bathroom fixtures, mirrors, and vanities
  • Floors, carpets, and hard surfaces
  • Countertops, tables, and visible work areas
  • Any areas requiring attention or follow-up

What We Do NOT Photograph

To protect your privacy, our cleaners are strictly prohibited from photographing:

  • Personal documents, mail, or paperwork
  • Electronics, screens, or computer monitors
  • Valuables, jewelry, or cash
  • Personal items, closets, or storage areas
  • Any area you have designated as private

How We Use Photos

  • Quality Assurance: To verify our cleaning meets our high standards
  • Customer Communication: To share results with you via our photo report system
  • Training: To help improve our team's cleaning techniques
  • Dispute Resolution: To address any concerns about service quality

Your Privacy & Control

  • Opt-Out Available: If you prefer no photos be taken, please notify us before your service appointment
  • Private Areas: Tell your cleaner about any areas you want left untouched
  • View Your Photos: You can request to see any photos taken at your property
  • Photo Deletion: You may request deletion of your photos at any time

Photos are stored securely and never shared with third parties, sold, or used for marketing purposes without your explicit consent.

10. Third-Party Links

Our website may contain links to third-party websites, services, or applications. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies before providing any personal information.

11. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately.

12. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last updated" date.

We encourage you to review this policy periodically for any changes. Significant changes will be communicated via email or a notice on our website.

Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact us:

Email: [email protected]

Phone: (346) 560-5060

Address: Houston, TX and surrounding areas