Privacy Policy

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. This includes:

• SSL encryption for data transmission
• Secure servers with access controls
• Regular security assessments
• Limited employee access to personal data
• Secure payment processing through trusted third-party providers

While we strive to protect your information, no method of transmission over the Internet is 100% secure. We cannot guarantee absolute security.

6. Cookies and Tracking

Our website uses cookies and similar technologies to enhance your browsing experience. Cookies are small files stored on your device that help us:

• Remember your preferences and settings
• Analyze website traffic and usage
• Provide personalized content and recommendations
• Display relevant advertisements

You can control cookies through your browser settings. Disabling cookies may affect some website functionality.

7. Your Rights

Depending on your location, you may have certain rights regarding your personal information, including:

• The right to access the personal information we hold about you
• The right to request correction of inaccurate information
• The right to request deletion of your personal information
• The right to opt out of marketing communications
• The right to data portability
• The right to object to certain processing activities

To exercise these rights, please contact us at [email protected].

8. Cleaning Service-Specific Privacy

When you book our cleaning services, we understand you are entrusting us with access to your home or business. We take this responsibility seriously:

• Property Access: Access codes and keys are kept secure and only used for scheduled service visits
• Staff Vetting: All cleaning professionals undergo background checks before employment
• Privacy During Cleaning: Cleaners respect your privacy and do not access personal areas unless directed
• Data Retention: Property details and access information are retained only as long as necessary for service delivery

9. Before & After Photo Documentation

As part of our commitment to quality assurance, our cleaning professionals may take before and after photographs during service visits. This practice helps us ensure consistently excellent results and gives you peace of mind.

What We Photograph

Our cleaners may document:

• Kitchen surfaces, appliances, and sinks
• Bathroom fixtures, mirrors, and vanities
• Floors, carpets, and hard surfaces
• Countertops, tables, and visible work areas
• Any areas requiring attention or follow-up

What We Do NOT Photograph

To protect your privacy, our cleaners are strictly prohibited from photographing:

• Personal documents, mail, or paperwork
• Electronics, screens, or computer monitors
• Valuables, jewelry, or cash
• Personal items, closets, or storage areas
• Any area you have designated as private

How We Use Photos

• Quality Assurance: To verify our cleaning meets our high standards
• Customer Communication: To share results with you via our photo report system
• Training: To help improve our team's cleaning techniques
• Dispute Resolution: To address any concerns about service quality

Your Privacy & Control

• Opt-Out Available: If you prefer no photos be taken, please notify us before your service appointment
• Private Areas: Tell your cleaner about any areas you want left untouched
• View Your Photos: You can request to see any photos taken at your property
• Photo Deletion: You may request deletion of your photos at any time

Photos are stored securely and never shared with third parties, sold, or used for marketing purposes without your explicit consent.

10. Third-Party Links

Our website may contain links to third-party websites, services, or applications. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies before providing any personal information.

11. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately.

12. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last updated" date.

We encourage you to review this policy periodically for any changes. Significant changes will be communicated via email or a notice on our website.